Understand settlement, payout, and transfer statuses

A completed sale does not move directly into an external payout. It passes through several states so payment events, collaborator obligations, and transfer eligibility can be confirmed.

The money cards

• In settlement includes funds still held by SoundSeam, ready for transfer, transferring, or blocked.
• Payouts shows the amount planned for the next transfer and may include an estimated date.

The estimate can move if the underlying payment is still settling or an account requirement blocks transfer.

Transfer statuses

• Pending: the transfer has been created or is waiting for the next step.
• Paid: the transfer completed to the payout system.
• Failed: the transfer attempt did not complete.
• Under review / Blocked: an account, risk, or reconciliation condition needs attention.

When money appears stuck

1. Open the payout panel and follow its primary action.
2. Confirm Whop setup and the payout method are complete.
3. Check whether the sale is still inside its settlement window.
4. Look for a failed, blocked, refunded, or disputed transaction.
5. Check collaborator confirmation on the sold track.

Do not compare only the lifetime Sales total with the next Payout amount. They represent different scopes and timing.

Contact support when an estimated date has passed and no status changed, or when a failed transfer offers no action. Include the transfer or purchase ID and exact status; do not send bank credentials.