Diagnose connection, destination, authorization, and provider errors without losing captured leads.
SoundSeam first records an eligible free-download contact, then attempts to send that contact to the selected email destination. These are separate steps.
Open the audience or email settings and confirm the integration is connected and a destination is selected. If the contact appears in SoundSeam, the lead was captured even if the provider sync failed.
Sign in to Mailchimp, Kit, or Klaviyo and look for:
Reconnect from SoundSeam when authorization has expired. Select a new destination if the original was deleted.
The same person may not be eligible to repeat the identical free-download exchange immediately. Use a controlled test address and one eligible beat rather than submitting the same form many times.
Send support the producer username, provider name, destination name, approximate capture time, masked contact email, and the status shown in SoundSeam. Do not send the provider password, API secret, or exported mailing list.