SoundSeam Connected Account Agreement
Terms for receiving payouts through SoundSeam.
This agreement governs your use of SoundSeam Payments as a Connected Account and outlines how you and SoundSeam use third-party payment services to facilitate identity verification, payouts, and transactions. This SoundSeam Connected Account Agreement ("Agreement") is a legal contract between you or the entity you represent ("you", "your") and SoundSeam Technologies Inc. ("SoundSeam", "we", "us", or "our").
By enrolling as a Connected Account with SoundSeam Payments, you agree to this Agreement and the relevant terms of the payment provider made available during setup. Whop is currently the primary provider for marketplace checkout and connected-account payouts. A legacy provider applies only where SoundSeam expressly offers that method. A provider's terms govern your relationship with that provider, while this Agreement governs your relationship with SoundSeam.
1. Key Definitions
- Connected Account: A user who completes onboarding with SoundSeam Payments to receive payouts from beat sales.
- Identity Verification: The process where we collect your contact details and optionally verify your identity if required.
- Platform Services: Services provided by SoundSeam including sales tracking, ledger updates, compliance coordination, and payouts.
- Third-Party Payment Provider: A service, currently Whop for the primary marketplace path, that supports checkout, identity or compliance review, balances, transfers, refunds, disputes, or payouts.
- Payout Window: A period of four business days, with automatic settlement retries for up to seven calendar days after the sale, used to let processor funds settle and reduce chargeback or fraud risk before funds are transferred.
2. Onboarding and Payment Access
SoundSeam Payments currently requires completion of the connected-account setup presented through Whop. The provider may request identity, contact, business, bank, tax, or other compliance information under its own terms and legal obligations.
You will not be eligible for payouts until the applicable provider reports that the required setup is complete. Verification, review, reserves, or payout restrictions may apply before or after setup.
Funds from your sales may appear in your dashboard and become eligible for transfer after the payout window and any provider review, reserve, refund, dispute, or compliance hold.
3. Your Responsibilities
You agree to:
- Provide accurate and current contact, identity, tax, and payout information requested through the applicable provider
- Use your real identity if asked during verification
- Only withdraw funds once you’ve earned them through legitimate activity
- Handle all customer service issues related to your beats or sales directly
Attempts to defraud the platform, bypass payout setup, or engage in suspicious activity may result in account restriction or termination. Valid balances remain subject to refunds, disputes, provider holds, offsets, legal requirements, and payment of confirmed obligations.
4. Access and Control
Your access to detailed payment or account settings may be limited by SoundSeam's implementation. We may restrict your ability to disconnect from the payment system, modify certain information, or disable payout methods without prior notice.
If you have questions or require account updates, contact SoundSeam first. Some identity, compliance, bank, dispute, or payout information may need to be managed directly with the applicable payment provider.
5. Data Sharing and Privacy
5.1 Sharing Your Data
You instruct us to share the following data with our payment providers as needed to operate SoundSeam Payments:
- Transaction data (sales, amounts, etc.)
- Your contact and identity information
- Tax and compliance data
- Customer data associated with sales
- Any metadata needed for account creation or payout operations
We will handle all data in accordance with our Privacy Policy and applicable data protection laws. You are responsible for ensuring you have obtained proper consent from your customers where applicable.
5.2 Fees and Charges
Fees for SoundSeam Payments may be disclosed separately or consolidated within your general SoundSeam pricing plan. You may also be subject to provider fees, including payment-processing, transfer, refund, dispute, or currency-conversion fees.
SoundSeam may deduct these fees before distributing funds to you. The full breakdown of fees may not always be visible to you but can be requested.
6. Disclaimers and Limitations
SoundSeam is not liable for:
- The accuracy, timeliness, or completeness of services offered by Whop or another applicable payment provider
- Any disputes between you and your customers
- Delays in payout due to verification, fraud screening, or compliance issues
- Your obligations to government authorities (e.g., taxes, licensing, reporting)
Your use of SoundSeam Payments is at your own risk, and subject to the terms of the underlying third-party provider as well.
7. Term and Termination
This Agreement remains in effect while you are connected to SoundSeam Payments.
You may request disconnection by contacting SoundSeam, but this may affect your ability to receive payouts or continue using the platform.
SoundSeam may terminate your access to SoundSeam Payments at any time, with or without notice, especially in cases of suspected fraud, breach of agreement, or compliance risk.
Termination of this Agreement does not affect other agreements you have with SoundSeam or with third-party providers.
8. Jurisdiction and Governing Law
This Agreement is governed by the laws of Québec and the federal laws of Canada applicable there. Any disputes shall be resolved in accordance with SoundSeam's general Terms of Use and dispute resolution policies.
9. Non-Applicability
If SoundSeam expressly offers a payout method outside the primary connected-account path, any additional provider terms and material differences will be disclosed when that method is offered. This Agreement continues to govern your relationship with SoundSeam unless the disclosure states otherwise.